Return Policy - Apple Orchard Sturtevant, WI | Apple Holler

Return Policy

Our Return Policy at Apple Holler means your complete satisfaction is important to us.  If there is a problem with your order, please feel free to contact us at 262-884-7100 and we will do our best to resolve any issues.  Your request will receive our prompt attention.


Apple Holler reserves the right to substitute products, if and when necessary.  We will only substitute a product of equal or greater value than what has been ordered.  This does not happen frequently, but when it does the item that we substitute will always be of the same high quality.

Order Processing:

Due to the handcrafted nature of our products and UPS’ schedule, orders are processed and shipped within 1-3 business days.

Cancellation Policy:

Please call us within 24 hours or ordering if you need to cancel an order, 9am-4pm CST at 262-884-7100.

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  1. In order to ensure the health and safety of our guests and staff while having an enjoyable time on the farm, Apple Holler has implemented the following procedures:

    1. Face Masks Recommended: Face masks are recommended when coming indoors at Apple Holler. Face masks are not required outdoors at Apple Holler, especially when social distancing is possible. 
    2. Vaccinations: Vaccinations are highly encouraged.  
    3. Showing Symptoms? If you, someone in your party, or someone with whom you have recently come into contact with are showing symptoms of COVID-19, please do not visit our farm. Return home and follow the CDC guidelines.  
    4. Keep Your Distance: Practice safe social distancing and stay a minimum of 6 feet (preferably more) away from other visitors and staff.
    5. Wash Your Hands Thoroughly Whenever Possible: Please use hand sanitizer & hand washing stations (indoor & outdoor) as much as possible. We have dispensers placed for your convenience.  

     We are committed to keeping your family, our family, and our employees safe. There remains an inherent and elevated risk of exposure to COVID-19 in any public place where people are present, and we cannot guarantee you will not be exposed. Regular sanitizing, access to sanitizer and handwashing, and daily health checks of our employees are just some of the precautions we are taking.